Refund policy

If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website. To request a return, please click here.

 

If your item was purchased from the Stanley website and delivered within the last 30 days, you can start a return here.  

Returned items must be unused, undamaged, and in their original packaging. We don’t accept returns for customized products or items purchased outside of the Stanley website.

If your item was delivered within the last 30 days and arrived damaged, please submit a Help Ticket. We’ll process a return for you and cover all shipping costs. 

We don’t accept returns for customized products or items purchased outside of the Stanley website.

 

If your item was purchased from the Stanley website and delivered within the last 30 days, we can help you with a refund. Reach out to our team to request a refund.

Returned items must be unused, undamaged, and returned in their original packaging. Refunds will be returned to your original form of payment and should reflect on your next billing cycle.

If you purchased your product from another retailer, you'll need to request a refund from that retailer.

Our Take Back program lets you send eligible steel and stainless steel Stanley products back to be recycled, instead of throwing them away. For each eligible item you return, you get a $5 credit for a future purchase at Stanley1913.com (up to four per year, per the program terms), and Stanley donates $5 to Ocean Conservancy—up to $200,000 per year. Nice!